Emergency Services Dispatcher Career

Thank you for your interest in the City of Pueblo!
 If you are considering a career as an Emergency Services Dispatcher, here are some important things to consider about the recruitment process:

  • Communication Center Observation - The position is very rewarding because you get to be in the front lines when it comes to helping the citizens of Pueblo, and it gives you the satisfaction that you made a difference; however, it is also a very challenging position.  For this reason, we want to make sure that you have a good understanding of what the job entails before you get hired on.  Sitting in with an experienced Emergency Services Dispatcher, especially during a particularly busy time will do just that.  The position requires a 4-hr observation at the Pueblo Communications Center as a condition of employment, but it might actually be beneficial to you if you had that experience under your belt even before interviews.  
(Have the Pueblo Communications Center staff complete the form at the time you do your observation, and submit it to the HR Department as soon as possible, during your post-offer stage of the selection process.)   
  • Post-Offer Checks - As part of the job, Emergency Services Dispatchers have access to highly confidential Criminal Justice Information and may be exposed to very stressful and sensitive emergency situations. Consequently, they are held to standards similar to those established for Police Officers during the selection process.  These standards include, but are not limited to:

  1. Thorough background investigation - This is usually conducted on candidates who had a successful interview.
  2. Polygraph and psychological evaluation - These services are held in the Denver area, so please plan on spending at least a half day away from Pueblo.
  3. Some disqualifiers based on past usage of certain drugs
  4. Physical and drug screen
Other Resources: