Communication Tools

Government Access Television

The Information Technology (IT) Department and its partner, Pueblo Community College, are responsible for managing the City’s government access channel, Pueblo 17.  This includes program scheduling and content creation such as public service announcements.

By 2012, Pueblo 17 will be broadcasting in digital with high-definition broadcasting scheduled for 2015. In response to these upgrades, the City’s IT Department will need to replace its analog equipment to meet the digital and high-definition transition. Watch Pueblo 17 live today!

Social Media

The use of social media has become a tool utilized by local government to engage citizens and promote government transparency under a Web 2.0 umbrella. Web 2.0 facilitates the use of social media to allow citizens to interact and collaborate with their city government along with the ability to retrieve governmental information and data.

Some of the tools of Web 2.0 are social networking sites such as Twitter and Facebook, blogs for interactive exchange of comments and ideas, and online services such as bill pay. Implementing social media gives citizens the ability to engage with their government 24 hours a day, 7 days a week.


The City website provides City forms, a citizen complaint intake process, and department managed content utilizing an automated content management system. The website is Section 508 compliant. Citizens are currently able to pay parking tickets online and sign up for Parks and Recreation Department programs. Our eGovernment and eCommerce initiatives that include online filing, payments, and customer complaint tracking are also available. An index of services has already been added.

Video Conferencing

The city has standardized on Lifesize video conferencing. Video conferencing capabilities have been implemented for the Police Department, IT department, and Municipal Court. By mid-2012, the IT Department will expand this capability to the newly renovated City Hall. The Fire Department will benefit greatly from this functionality.

Desktop-to-desktop conferencing was purchased with the original solution; however, this functionality has not been implemented because of resource constraints. Desktop-to-desktop conferencing will play a vital role with system expansion to other City departments because of its ability to limit cost while providing a good solution for those with limited needs.