Frequently Asked Questions - CivicPlus.CMS.FAQ
Pueblo, CO
Logo - City of Pueblo Colorado
Go to Site Search

Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Civil Service

20
  • All permanent City civil service jobs are filled from eligibility lists that are established by competitive examinations. A recruitment is opened when a vacancy exists or is anticipated. Applications for examination are accepted only when a recruitment is open.
    Civil Service
  • Persons interested in temporary or part-time employment with the City of Pueblo can inquire with the Human Resources Department of the City, located on the lower level of City Hall.
    Civil Service
  • When a recruitment is open it will be announced on the City's employment website, in the Pueblo Chieftain (Sunday edition), the City's IRIS System under Job Line at (719) 545-4747 (using access code #284), and on our bulletin board in the lower level of City Hall. In addition, local agencies and the Colorado Work Force Center will also receive copies of these announcements.

    Civil Service
  • Applications become a part of the official record of each examination. You must submit a new application for each examination you wish to take. It is a good idea to make a copy of your application for your records. This will save time and effort if you wish to apply again.
    Civil Service
  • Many City jobs require a valid driver's license. You may need to submit a copy of this license. If the job announcement specifies education requirements, you must submit a copy of your high school diploma or GED certificate and possibly copies of your college transcripts and/or college degree. If special licenses are required, copies of these must also be submitted with your application. If claiming veteran's preference, you should submit a copy of Form DD-214. Occasionally, a supplemental application is also required and will be included with the other application materials.
    When you are looking for a job it is always a good idea to have these documents available, since many employers require them.
    Civil Service
  • Job specifications are established by Human Resources and the affected department based upon careful study of the requirements of the job. All City job specifications are approved by the city manager.
    Civil Service
  • If an examination announcement does not produce enough qualified applicants, certain requirements may be waived. The revised requirements will be announced to the public. Job requirements may not be waived for individual applicants.
    Civil Service
  • The Civil Service Commission is the sole judge of the qualifications of applicants for admission to an examination. The commission reviews all applications.

    Two or three weeks after the application deadline date, a notice is sent telling applicants whether their application has been accepted or rejected and why.

    Civil Service
  • Applications should be filled out clearly and completely. Close attention should be paid to the job announcement. Describe related training and experience carefully. Your application is your means of communicating your qualifications.
    Civil Service
  • The most frequent reason for rejection is that the applicant lacks the required experience or education as designated on the job announcement. Sometimes a person has the experience but does not describe it clearly so that he or she can be given credit for it. Other reasons include an incomplete application or giving false information, not accounting for gaps in a person's employment history, or not submitting the proper documentation.
    Civil Service
  • Not necessarily. The application requires that you report all convictions of any offense against the law. Police record checks are made on candidates. In determining whether an application should be rejected because of convictions, the Civil Service Commission will consider the nature of the offense, when it occurred, and similar factors. If you do not report a conviction and it is picked up on the police record check, your application may be rejected for falsification.
    Civil Service
  • If your application is rejected, you may appeal the action within the time specified on the written notice you receive. A letter of appeal should be addressed to the Civil Service Commission stating why you believe your application should be accepted. The commission will review your appeal. They may either approve your appeal or let the rejection stand. If they feel that more information is needed, they may grant a hearing.
    Civil Service
  • Each application you submit for different examinations is considered separately. A previous rejection would not work against you unless it was for a serious or continuing cause.
    Civil Service
  • If your application is approved, you will receive a written notice, which will include specific information regarding the examination to be given. If you have a mental or physical impairment, which requires special accommodations for testing, it is your responsibility to notify the Civil Service Commission in a reasonable amount of time before the test date. The commission will then review such a request on its individual merit.
    Civil Service
  • The City's Civil Service exams are given for City jobs. Federal, state, and county governments are under separate personnel systems.
    Civil Service
  • All Civil Service exams are related to the specific job. Most Civil Service exams are written. There are three general types. If prior experience is required, a job content exam is often used. For example, if a job requires two years of experience in electrical work, questions about electricity would be on the exam. A few jobs require no experience because you receive training on the job. For this type of job, an aptitude test may be appropriate. An aptitude test measures your ability to learn a particular type of work. Another type of test used is the Training and Experience (T&E) Evaluation. This test provides a scored evaluation of your education and experience. Therefore, it is necessary that your application be filled out clearly and completely. Describe related training and experience carefully because that is how your score is determined.
    For some specialized jobs, you would go before an oral examination board, made up of persons who are experts in that field. When appropriate, a performance test may be used. Police and Fire Department candidates also take a physical agility exam.
    Civil Service
  • After the final examination, the names of all who pass are placed on an eligibility list in the order of the score they received. Any vacancies in that type of job must be filled from that eligibility list. Ordinarily, an eligibility list remains active for two years, or until depleted (all names used), whichever occurs first. This does not necessarily mean that a test for a particular job type is given every two years.

    For many of the City's jobs, tests are given on an as-needed basis. If your name is placed on an eligibility list, it is very important that you keep your address and phone number current with the Civil Service Commission office. Failure to do so could result in you missing a job opportunity and your name may be removed from the eligibility list if you cannot be contacted.

    Civil Service
  • If you pass a Civil Service exam that does not necessarily mean that you will get a job. In general, there are many more people on the eligibility lists than there are job vacancies. Whether you are called for an interview depends upon several factors, primarily the number of vacancies and your position on the list. When there is a vacancy to fill, the Civil Service Commission will certify your name to the Human Resources Department in accordance with the City Ordinances. You will then be contacted regarding an interview.
    Civil Service
  • All candidates must pass a medical exam conducted by the City’s physician. A drug screen and Colorado Bureau of Investigation record check are also required. Before appointment as a police patrol officer, a candidate must undergo an in-depth background investigation, a polygraph exam, and psychological evaluation.

    Civil Service
  • The City of Pueblo does not have a quota system for minorities and women. Under the laws of the City, discrimination and favoritism are both prohibited. The City particularly encourages applications from women, minorities, and persons with disabilities. Special consideration is not given to persons who submit a recommendation from someone in City government. Eligibility for appointment to a City job is based on the individual's position on the eligibility list and also the individual's performance during the job interview.
    Civil Service

Finance - Sales Tax

13
  • Anyone conducting any type of business or making deliveries within the City limits of Pueblo is required to obtain a license. Refer to Title 9, Section 9-1-2 and Title 14, Section 14-4-81 of City of Pueblo Ordinances.

    Finance - Sales Tax
  • There is a base fee of $50 for a business license. Depending on the type of business being conducted, there may be additional fees and requirements involved. You can refer to Title 9 - Licenses and Permits or contact our office at (719) 553-2659 for specifics.

    Finance - Sales Tax
  • There are two basic types of business licenses: a Sales / Use Tax License and a Use Tax License. A Sales / Use Tax License is for businesses that sell and possibly also provide a service. A Use Tax License is for service type businesses only (i.e., contractors, doctors, attorneys, lawn service, and accountants).
    Finance - Sales Tax
  • The sales and use tax rate is 3.7%. The total tax rate for Pueblo is 7.6%. The breakdown consists of 3.7% for the City tax, 2.9% for the state tax, and 1% for the county tax.

    Finance - Sales Tax
  • There is a 3.7% use tax imposed on purchases made outside the City limits of Pueblo for use, storage, or consumption in the City of Pueblo. Refer to Title 14, Section 14-4-63 of the Pueblo City Ordinances for additional information.

    Finance - Sales Tax
  • Yes, you must file a return even if there is zero to report.
    Finance - Sales Tax
  • Yes, we need written notification that your business has closed.
    Finance - Sales Tax
  • Yes, each business location must obtain a separate license.
    Finance - Sales Tax
  • Yes, any type of change requires an update application being completed. Inspections may also be required for an address change.
    Finance - Sales Tax
  • No, business licenses are not transferable. The new owner must go through the licensing process.
    Finance - Sales Tax
  • No, an organization must present both a state and city tax-exempt license.
    Finance - Sales Tax
  • Yes, all construction materials purchased or used within the City are taxable. There are no jobs that are exempt from sales and/or use tax. Construction contractors and/or subcontractors who perform a construction contract for a charitable or religious organization are considered to be the end user of all tangible personal property used or consumed and thus subject to sales and use tax. If the 3.7% City of Pueblo sales tax has not been paid, a 3.7% use tax is due. For more information, refer to the City of Pueblo Tax Guide.

    Finance - Sales Tax
  • Yes, in addition to a temporary use permit, you must obtain a sales tax license, a peddlers permit, and may need to go through inspections. Please contact the Finance Department at (719) 553-2659 for specific requirements.

    Finance - Sales Tax

Fleet Maintenance

4
  • Yes. If there are any surplus items being sold, they can be viewed and bid on by going to the Public Surplus website.
    Fleet Maintenance
  • The City of Pueblo is now with Rocky Mountain E-Purchasing. You can visit the City of Pueblo Purchasing Department webpage for additional information.
    Fleet Maintenance
  • Please visit our employment opportunities page to find position announcements for all City positions.
    Fleet Maintenance
  • Yes. The City requires that your business register with the Purchasing Department to become a vendor. The forms to fill out can be found by going to the Purchasing Department webpage. The two forms that need to be completed are the Vendor Application and the W-9 Form.
    Fleet Maintenance

Fire Department

3
  • The Pueblo Fire Department has jurisdiction over incidents that occur within the City limits. You may report non-emergencies by calling the Fire Department Communication Center at (719) 553-2502.

    Fire Department
  • Fire reports are usually available within three working days of the fire. Reports may be picked up at the Fire Department Administration Office located at 1551 Bonforte Boulevard. Hours of operation are 8:00 am to 5:00 pm, Monday through Friday. Please call (719) 553-2830 prior to coming to the office to make sure that the report is ready to be released. It would be helpful if you had the following information prior to calling:

    • Address of fire / incident
    • Date of fire / incident
    • Time of fire / incident
    Fire Department
  • Medical reports are available within three working days of the incident. Medical reports are available only to the patient. Proper identification must be provided at the main desk of the Fire Department Administration Office located at 1551 Bonforte Boulevard. Hours of operation are 8:00 am to 5:00 pm, Monday through Friday. You may also contact the Administration Office at (719) 553-2830.

    Fire Department

Wastewater

9
  • The cost for wastewater service is higher than the cost of drinking water service because the quality of effluent discharged to the Arkansas River is required to be similar to the quality of drinking water, but the water we start with in our wastewater treatment process is much dirtier. As a result, the wastewater treatment process incurs higher costs for electricity and treatment chemicals. Wastewater contains high concentrations of organic matter and inorganic matter, as well as microorganisms that can transmit human diseases. Chemically, this mixture is termed a “complex matrix.” The wastewater treatment process is controlled by a discharge permit that sets specific numeric limits on such materials as nutrients, suspended solids, and heavy metals, as well as on surrogate measures like biochemical oxygen demand and whole effluent toxicity. The most demanding aspect of wastewater treatment is extracting dissolved organic material from water. This is done using living bacteria. Wastewater treatment entails growing different types of bacteria in large tanks, allowing the bacteria to grow by taking up various materials from the wastewater, and then removing the bacteria prior to releasing the reclaimed water. Growing the different types of bacteria requires controlling the amount of oxygen available in different stages of the process and recycling living bacteria to maintain the process. The treated water that is ready for discharge must be disinfected to kill any remaining microorganisms that might cause human disease. This is presently done using ultraviolet disinfection. Those bacteria that are removed from the treatment process, as well as solid materials in wastewater, must be further treated by a process called anaerobic digestion to reduce the mass of the final residue, which is disposed of by landfilling. Finally, please note that wastewater flows to our facility continuously. We are required to accept and treat whatever volume is generated, rather than being able to control timing to make the process more efficient. The process of drinking water treatment is simpler by comparison. Pueblo’s drinking water treatment plant uses water from the Pueblo Reservoir, which is fed by the upper Arkansas River. The Pueblo Reservoir acts as a very large settling tank, removing many solid materials. Natural bacteria in the reservoir also scavenge dissolved carbon from the water for their growth processes. Thus the water entering the drinking water treatment process is much cleaner than wastewater. Chemically, the mixture is termed a “simple matrix.” Drinking water treatment is a chemical process rather than a biological process. Chemicals are added to raw water that cause dissolved inorganic materials like metals and salts to clump together, and the chemical sludge is removed. The finished water is disinfected and stored until use. There is no need to remove the disinfectant chemical. Drinking water treatment facilities use historical trends in water usage to keep ahead of demand. During the summer irrigation season they supply a great deal of water daily; during the winter months they produce much less, needing only to keep pace with the needs of cooking, cleaning, and sanitary disposal. Pueblo’s wastewater user charge has two components. There is a fixed monthly fee that funds the City’s maintenance of the wastewater system including sewer pipes, pump stations, and the Water Reclamation Facility. There is also a volume charge that accounts for the amount of wastewater generated by users. For residential households, the volume charge is based on winter water usage when outdoor uses of water are expected to be at a minimum. The residential winter water volume usage is assumed to represent the volume of water that goes to the sanitary sewer system via household drains throughout the year. It eliminates large-volume outdoor uses for irrigation, washing cars, etc. This is the most common method of assigning volume charges for wastewater throughout the nation.
    Wastewater
  • FOR PROBLEMS THAT OCCUR DURING NORMAL BUSINESS HOURS, call 719-553-2898

    FOR PROBLEMS THAT OCCUR DURING NIGHTS, WEEKENDS, OR HOLIDAYS, call 719-553-2502

    For sewer odors, call 553-2898 during normal business hours

    For questions about your wastewater bill, call 553-2898 during normal business hours

    Whenever you have problems with drains that are slow or do not empty, call the City first. The City maintains standby crews that are available to check for blockages in the City’s sanitary sewer main 24 hours per day, including weekends and holidays, at no charge to you. The City’s standby crew can check the City main and, if necessary, clear a blockage. If the City main is blocked, sewage could back up into your home. It may be possible to eliminate this problem, or at least minimize damage, by calling the City first to clear the City main as fast as possible. If the problem is not in the City sewer main but in your household plumbing, the City crew will advise you so you can contact a plumber. Plumbers usually cannot clear blockages in a City sewer main. In addition, the Wastewater Department is not able to pay you bill for calling a plumber if the problem turns out to be in the City main. Please call the City first.

    Wastewater Crew working img
    Wastewater
  • Homes and businesses are connected to the City’s sanitary sewer system by a pipe called a service line, a service lateral, or a building sewer. The point at which the service line connects to the City’s sewer main is called the sewer tap. Section 16-3-8 of the Pueblo Municipal Code states that the home or business owner owns both the service line and the tap. The home or business owner is solely responsible for the cost of maintenance and repair of the sewer service line and the sewer tap.

    Service Line img

    Sec. 16-3-8. Ownership and responsibility.

    Owners of properties served by sanitary sewers shall own all of the service lines or building sewers that connect structures on the property to the public sewer, including the tap itself. Property owners shall be responsible for maintaining, repairing or replacing service lines and building sewers at their sole expense.

    Wastewater
  • If you have a problem with your billing, please review these FAQs...

    Wastewater
  • Learn about the collection system...

    Wastewater
  • View information about pretreatment...
    Wastewater
  • Find general answers to questions about wastewater...
    Wastewater
  • City code requires that any person operating a facility in which grease-laden waste is produced must be part of the City’s Grease and Oil Management Program.

    Wastewater
  • Water in the basement is always a concern when we receive a large amount of rain or snow. For many homeowners, the first line of defense is a sump with a pump in it.

    The water that drains into the sump must be removed, and this accomplished with a sump pump.

    Wastewater

Police Department - Code Enforcement

3
  • You are responsible for your property, including all curbs and half of the alley.
    Police Department - Code Enforcement
  • Any weeds over 10 inches in height violate City ordinance.
    Police Department - Code Enforcement
  • First, an Order to Correct is posted on the property. The property owner then has 10 days to get the property cleaned. If the property isn’t cleaned up then, the Code Enforcement Cleanup Crew will abate the property, and a lien will be placed against the property.
    Police Department - Code Enforcement

Police Department - Property & Evidence Section

3
  • Property and Evidence technicians are normally available either by phone or in the office from 8:00 am to 3:00 pm, Monday through Friday (except for legal holidays).
    Police Department - Property & Evidence Section
  • If your property is lost or stolen, you should file a report as soon as possible by calling the Police Department dispatch at (719) 553-2502 or making a report at the Complaint Desk in the front lobby of the Pueblo Justice Center at 200 South Main Street. If you have a record of the serial number on the item or if you have applied you own number, include that in the report. Items lost or stolen that are reported with their serial numbers stand a far better chance of being returned to their owners. An owner has 90 days to claim their property. If you have lost some property and would like to see if it has been turned in, you may contact us by phone.

    Police Department - Property & Evidence Section
  • Owners must pick up any safekeeping and/or personal property items within 90 days. If you need more time, call or write to request an extension at:

    200 S. Main St.
    Pueblo, CO 81003
    Ph: (719) 553-2543

    Unclaimed items will be disposed of or possibly go to a charitable organization.

    Police Department - Property & Evidence Section

Police Department - Records Section

3
  • The Police Department lobby doors open at 8:00 am and close at 5:00 pm Monday-Friday only. The Records Section is open from 8:00 am through 5:00 pm, Monday through Friday. Fingerprinting is available from 8:00 am through 4:30 pm, Monday through Friday, and by appointment.

    Police Department - Records Section
  • Police Department - Records Section
  • Background checks include a history of all contact with the Pueblo Police Department, as well as a list of arrests and/or citations through the Pueblo Police Department. A background check costs $10 and requires a form of valid identification.
    Police Department - Records Section

Police Department - 9-1-1 Communications Center

3
  • Yes. The Pueblo 9-1-1 Communications Center utilizes Language Line Translation Service to translate 9-1-1 calls from non-English speaking callers. Language Line is capable of translating over 170 spoken languages from all over the world. With the touch of a single button, the 9-1-1 telecommunicator connects the caller with this service and remains on the line, taking the information as the translator mediates the call. The use of this service saves a great deal of time and assures that the most accurate information possible is obtained from the caller.
    Police Department - 9-1-1 Communications Center
  • Remain calm and be prepared to answer a few questions. Remember, you are not delaying help by answering these questions. In fact, you are ensuring that you receive the help that you need.

    Take the time to explain to your children when to dial 9-1-1 and when not to. Let them know that calling 9-1-1 for fun is not allowed. Also make sure that they know their address and phone number. Even though this information is provided on every 9-1-1 call, the 9-1-1 telecommunicators will still confirm that the information provided is correct to make sure that emergency crews are able to find you.

    Do not call 9-1-1 for non-emergency situations, such as inconveniences (power outages, phone numbers, or directions). These calls tie up the 9-1-1 telecommunicators and could delay them from helping someone with a true emergency.

    Police Department - 9-1-1 Communications Center
  • Not yet. However, in a bid to bring the life-saving emergency service 9-1-1 into the 21st century, the Federal Communications Commission (FCC) is looking at letting citizens report crimes through text messages and even stream video from their mobile phones to emergency centers.

    Currently, 9-1-1 systems in Colorado are not yet designed to handle text messages, multimedia messages, or streaming video, all of which could be very helpful to first responders. However, before moving to the new Pueblo Municipal Justice Center in April 2010, the City of Pueblo upgraded their 9-1-1 system to the state-of-the-art Viper System. When network technology and Colorado legislation allows, the Pueblo 9-1-1 Communications Center will be able to receive 9-1-1 calls via text message.

    Police Department - 9-1-1 Communications Center

Public Works - Engineering Division

2
  • Per City ordinance, the adjacent property owner is responsible for keeping the sidewalk in good order and repair.
    Public Works - Engineering Division
  • Concrete permits are issued by the Department of Public Works, located at 211 East D Street. A permit is required any time concrete work is being done in the City right of way. A homeowner may pull a permit to install or replace the sidewalk adjacent to their property. However, only a licensed contractor can pull a permit to install or replace a curb or gutter. Permit fees are as follows:

    • Sidewalk: $25
    • Curb or gutter less than 20 lateral feet: $25
    • Curb or gutter greater than 20 lateral feet: $1.25 per lateral foot
    • Drive apron: $25
    Public Works - Engineering Division

Public Works - Stormwater Utility Division

3
  • The City of Pueblo Stormwater Utility Division piggybacks the Board of Water Works billing, as does the wastewater utility. This was done to consolidate billing and thereby reduce the costs.
    Public Works - Stormwater Utility Division
  • The billing rate is based on the total amount of impervious surface on a given property (i.e., rooftops, driveways, sidewalks, or other similar structure). Residential customers have a set billing structure. These properties with less than 2,000 square feet of impervious surface are billed Tier 1 rates. Those with between 2,000-4,000 square feet are billed Tier 2 rates, and those over 4,000 square feet are billed Tier 3 rates per Table 1 below. Commercial and multi-family properties are billed a monthly service charge per 1,000 square feet of impervious area as shown in Table 1.
    Public Works - Stormwater Utility Division
  • The stormwater fee is based on the total impervious surface (i.e., rooftops, driveways, sidewalks, or other similar structures). Although the homes may be similar in size, you may have more driveway area, sidewalks, or additional structures.
    Public Works - Stormwater Utility Division

Public Works - Transportation Division

6
  • The Colorado Department of Transportation (CDOT) is the entity in charge of the project. The project manager is David Miller. CDOT can be reached at (719) 546-5400.

    Public Works - Transportation Division
  • The City of Pueblo's Department of Transportation addresses the issue of installing handicapped parking signs for citizens. However, we do require that the driver of the vehicle have a permit for handicap parking, have a valid driver's license and the property has no driveway or other off street parking. Please contact the City of Pueblo's Department of Transportation at 719-553-2722.

    Public Works - Transportation Division
  • Black Hills is the service provider hired by the City of Pueblo to maintain and repair the streetlights. Please call the City of Pueblo's Department of Transportation at 719-553-2722 to report a problem.

    Public Works - Transportation Division
  • The City of Pueblo's Department of Transportation addresses the issue of installing speed limit signs. We also have other programs that help reduce speed. For more information please call the City of Pueblo's Department of Transportation at 719-553-2722.

    Public Works - Transportation Division
  • Crossing time at a typical intersection is determined by the width of the street and the standard walking speed of 4 feet per second. Most pedestrian signals are adjusted for the typical walk speed. If the signal is not allowing enough time to cross either the pedestrian signal has gone out of the program or the button to activate the signal has not been pushed. These are usually the problem. For further information please call the City of Pueblo's Department of Transportation at 719-553-2722.

    Public Works - Transportation Division
  • No, you do not need a permit for the dumpster. However, the dumpster must be placed on the property being remodeled or cleaned. If this is not able to be accomplished then you must contact the Department of Transportation to get the permission of the Traffic Engineer for site placement and the dumpster must have retroreflective tape or barricades on the approach edge of the container. The container may be left only as long as needed, preferably less than two weeks. For further information please call the City of Pueblo's Department of Transportation at 719-553-2722.

    Public Works - Transportation Division

Purchasing

3
  • We only take online bids for certain purchases that are not related to construction or professional services. The majority of bids are posted to the RMEP System. However, a listing of all projects that are being bid can be found on our bids and RFPs page.
    Purchasing
  • Reports that show a considerable amount of information will be posted for all bids that have been awarded on the Pending and Awarded Projects page. The information is updated on a regular basis. If the information regarding a project award is not available, please send an email to the Purchasing Department.

    Purchasing
  • Final award is made after the bid, request for proposal (RFP), or request for qualifications (RFQ) submittals are evaluated. On construction contracts, final award is made after City Council has approved the contract. Vendors are sent notification of the award process and timeline. The award process can take anywhere from five to 60 days from the bid opening date, depending on the complexity of the award.
    Purchasing

Law Department

5
  • The City Attorney's office provides legal counsel to the City Council, Mayor and City departments, not the citizens of the City on an individual basis.

    Law Department
  • The first step would be to contact Municipal Court, who can then, if necessary, direct you to a Municipal Court prosecutor.
    Law Department
  • Contact the police department directly.
    Law Department
  • Individuals have several options; they may contact a private attorney, Pueblo Legal Aid, the Public Defender's office, or the District Attorney.
    Law Department
  • Citizens should contact the appropriate City department to make their complaints.
    Law Department

Planning & Community Services

3
  • Contact the Pueblo County Planning and Development Department at Pueblo County Website or (719) 583-6100.

    Planning & Community Services
  • Monday - 8:00 a.m. to 5:00 p.m., Wednesday - 1:00 p.m. to 5:00 p.m., Friday - 8:00 a.m.to 5:00 p.m.

    Planning & Community Services
  • The zone district for your property can be accessed through the Pueblo County Assessor's website.

    Planning & Community Services

Finance

2
  • The City of Pueblo's Tax Exempt Number is 98-03305.
    Finance
  • The City of Pueblo's Employer Identification Number (EIN) is 84-6000615.
    Finance

Finance - Sales Tax - PIF

4
  • The PIF is due by the 20th day of the month following the preceding calendar month, unless the 20th falls on a holiday or a weekend. If the 20th falls on a holiday or weekend, the PIF Schedule (the form on which the PIF fees are reported) and PIF fees are due the next business day.
    Finance - Sales Tax - PIF
  • No, the postmark is not acceptable as proof of a timely filing. All PIF Schedules must be received by the City of Pueblo, Sales Tax Division no later than 5:00 p.m. on the due date. Schedules may be dropped off at the City of Pueblo Sales Tax Division, 130 Central Main St., Pueblo, Colorado 81003.

    Finance - Sales Tax - PIF
  • The City of Pueblo will notify the North Gateway Number 1 Public Improvement Corporation of the status of all PIF filings. Failure to file the PIF Schedule may constitute a violation of your lease or real estate agreement and could result in accrued interest, penalties, collection costs and/or legal fees.

    Finance - Sales Tax - PIF
  • If the sale is subject to sales tax, both the cost of the item and/or service plus the PIF are subject to sales tax.
    Finance - Sales Tax - PIF

FAQs

6
  • The Pueblo Fire Department has jurisdiction over incidents that occur within the City limits. You may report non-emergencies by calling the Fire Department Communication Center at (719) 553-2502.

    FAQs
  • Please review our application / selection process to access specific information about how to become a City employee.
    FAQs
  • The zone district for your property can be accessed through the Pueblo County Assessor's website

    FAQs
  • Per City ordinance, the adjacent property owner is responsible for keeping the sidewalk in good order and repair.
    FAQs
  • The City of Pueblo Stormwater Utility Division piggybacks the Board of Water Works billing, as does the wastewater utility. This was done to consolidate billing and thereby reduce the costs.

    FAQs
  • FAQs

Police Department

9
  • The Police Department is always open: 24 hours a day 365 days a year. Our lobby hours are from 8 a.m. - 5 p.m. Monday - Friday. For weekend and after hour visits, we have a call button connected to our dispatch center located outside our lobby doors.
    Police Department
  • The Pueblo Police Department is located at:
    200 S. Main St. Pueblo, CO 81003

    Police Department
  • Police Department
  • Incident reports can be obtained Monday - Friday between the hours of 8 a.m. and 5 p.m. A request form must be filled out and signed.
    Records Request Form

    Police Department
  • Fingerprints can be obtained Monday - Friday between the hours of 8 a.m. and 4:30 p.m. at a cost of $20 per card. A photo I.D. is required. Cash, check and charge are acceptable payments. (with the exception of American Express).
    Police Department
  • Records Section Fee Schedule Costs are as follows: (updated as of January 2019)

    • Police Report: $5 for up to 15 pages / $0.25 each additional page
    • Report Photographs on CD: $2.50
    • Video: $10
    • Body Camera Video: $2:50 plus $30.00 per hour research fee
    • Arrest Report: $10
    • General Research Fees: $30 per hour ($30 nonrefundable deposit required)
    Police Department
  • Compliment / Complaint forms can be filled out and submitted electronically online. Compliment / Complaint forms can also be picked up at the Police Department Monday - Friday between the hours of 8 a.m. - 5 p.m. Once submitted, they will be reviewed by the Internal Affairs office and you will be contacted about you complaint.
    Police Department
  • The Pueblo Police Department allows citizen ride-a-longs at a rate of 1 per year. To do so, please email ridealong@pueblo.us. Riders are subject to a background check prior to riding. Request take 10-14 days to process.

    Police Department
  • Yes. the department is on Facebook (Pueblo Police Department) and on Twitter (@pueblopolice1). Be sure to follow us for updates, crime bulletins, community events and important city notifications by signing up to receive notifications. Add the email address that you would like notifications to be sent to, then scroll down and select Police under news flash, blogs and calendar events to receive notifications.
    Police Department

Police Department - Quality of Life

4
  • The Pueblo Police department offers a web service entitled Police to Citizens (P2C). Here individuals can search crime data of an area of Pueblo they are interested in. Click on "Event Search", add the date range you'd like to search, add the address you'd like to search around, select the "Search Range" and then select "search." If you'd like to search a neighborhood, leave the address and search range blank.

    Police Department - Quality of Life
  • Sex Offender locations can be obtained online by going to our Police to Citizens (P2C) website. Once there, click on "Sex Offender Search." Enter your address, city and search range. Then click on "SEARCH" to get results that include photos of the offenders near you.

    Police Department - Quality of Life
  • Pueblo's Code Enforcement team is responsible for maintaining city ordinances for the following concerns: liter, weeds, parking and storage of inoperable vehicles and graffiti. If you've received a notice, you may be in violation of one of the above city ordinances. If the notice is not complied with within 10 days, the recipient of the notice will be subject to a municipal court summons for the violation.
    Police Department - Quality of Life
  • Officers and volunteers alike take reports and bring incidents of graffiti to the attention of property owners on a continual basis. On the graffiti removal side, the Pueblo Municipal Court Community Service program assists victims by helping remove graffiti. They are notified of graffiti through the graffiti hotline at 719-553-2501, by email or phone from other city departments or in person at the Municipal Court. The order of priority for removal is as follows:

    1. Public property (City Owned)
    2. Private Property (elderly & disabled)
    3. Private Property with significant public exposure
    4. All private property as time permits.

    To remove graffiti from private property, the program must have a release of liability form signed by the owner of the property

    Police Department - Quality of Life

Police Department - Traffic / Vehicles

8
  • If you are following and observing a possible DUI driver, call 911. If you have information about someone who may be driving drunk, call dispatch at 719-553-2502

    Police Department - Traffic / Vehicles
  • Traffic Accident reports can be obtained at no cost online by going to our Police to Citizens (P2C) website. Click on "Get a Crash Report", then fill in all the information and click submit. You can then print out the report. You can also come into the department between the hours of 8:00 a.m. and 5:00 p.m. Monday - Friday. A fee will be associated with a walk-in request.

    Police Department - Traffic / Vehicles
  • VIN inspections are done Wednesdays and Thursdays from 9 a.m. to 11 a.m.

    Police Department - Traffic / Vehicles
  • You need to contact the Impound Vehicle Department at 719-553-2563. If your vehicle was towed for evidentiary reasons, your vehicle may or may not be releasable until the District Attorney's Office releases the hold. If your vehicle is releasable, you will have to show proof of ownership for that vehicle. The impound officer will require a copy of the title, current vehicle registration, valid insurance card, driver's license and paid tow receipt showing the tow bill has been paid. If the vehicle in impound is not in operable condition, the City of Pueblo will not allow the vehicle owner to perform any mechanical procedures due to civil liability, the vehicle will have to be towed out by a licensed tow company.

    Police Department - Traffic / Vehicles
  • During hazardous winter conditions, the Pueblo Police Department may initiate cold reporting where accident reports may be submitted at a later time. The following applies:

    • No one was injured
    • there were no drugs or alcohol involved
    • there was less than $1,000 in total damages to all involved vehicles
    • all drivers in the accident remained at the scene
    • all drivers have vehicle and insurance information and everyone agrees to exchange it
    Police Department - Traffic / Vehicles
  • Any vehicle that has not moved from the same spot for over 72 hours, or is visibly inoperable because it's missing essential parts, such as wheels, transmission or engine, may be considered abandoned. If it is parked on a public roadway, it may be towed at the owner's expense.
    Police Department - Traffic / Vehicles
  • During weekdays between the hours of 8 a.m. - 4 p.m., you can call the traffic hotline at 719-553-2404. Leave a message and a Parking Enforcer will be sent to check on the vehicle. During nonbusiness hours you can call 719-553-2502 and request that an officer check on the vehicle. The officer's will check the vehicle and make sure that the vehicle had not been reported stolen. If the vehicle is not reported stolen the officer's shall place a 24-or 72-hour removal tag on that vehicle.

    Police Department - Traffic / Vehicles
  • Due to safety concerns regarding side impact airbags and the antitheft features of modern vehicles, the Pueblo Police Department does not provide motor vehicle lockouts absent an emergency situation. You will need to call a locksmith.
    Police Department - Traffic / Vehicles

Police Department - Ticket / Court Issues

6
  • To report lost or stolen plates, call the Police Department at 719-553-2538.

    Police Department - Ticket / Court Issues
  • VIN inspections are done Wednesdays and Thursdays from 9 a.m. to 11 a.m.

    Police Department - Ticket / Court Issues
  • To report a traffic light that is not working, call the Transportation Department at 719-553-2722.

    Police Department - Ticket / Court Issues
  • Citizens can check for "municipal" warrants online at the Police to Citizens (P2C) website. Once on the site, select "Wanted List" from the menu to view the list.

    Police Department - Ticket / Court Issues
  • Parking tickets must be paid or scheduled for trial within 10 days of issuance of the ticket or a late fee will be assessed. Payments cannot be made over the phone, but can be paid in the following manner:

    • Parking tickets may be paid over the counter at the Municipal Court clerk's office during normal business hours using your ticket number or license plate number for correct payment information. We accept cash, checks, money orders, travelers checks, Visa, or MasterCard.
    • After hours, may be paid using the Municipal Court night drop box located on the north side of the Municipal Court building. Make sure to include your ticket or license plate number on the check or money order for proper payment application. Please do not enclose cash as the Municipal Court is not responsible for lost funds or payment.
    • Tickets may also be paid by mail.
    • Tickets may now be paid online.
    Police Department - Ticket / Court Issues
  • Restraining orders can only be obtained through the Pueblo County Judicial Building. Their window is located on the 1st floor. There they will be able to help you get the paperwork you need. However, please note that they will not be able to help you fill the paperwork out. For more information you can call 719-583-6125.

    Police Department - Ticket / Court Issues

Police Department - Community Opportunities

3
  • Internships are available, but positions are limited and will be handled on a first come first serve basis. To inquire about an internship, you are asked to make contact with our training department at 719-553-2486.

    Police Department - Community Opportunities
  • The Pueblo Police Department's hiring process is handled by the City's Civil Service Department. For more information please contact Civil Service at 719-553-2635.

    Police Department - Community Opportunities
  • Yes. The Pueblo Police Department has a volunteer program. For more information please contact the Community Services Division at 719-553-2586.

    Police Department - Community Opportunities

Police Department - False Alarm

3
  • There are civil penalties associated with a police response to burglar alarms that are determined to be false. The penalty schedule is:

    • 1st False Alarm: No charge
    • 2nd False Alarm: $50
    • 3rd False Alarm: $100
    • 4th False Alarm: $150
    • 5th False Alarm: $200
    • 6th and All Subsequent Alarms: $400
    • Response to nonresidential false Robbery Alarm: $200 each

    After the 5th false alarm from any alarm site within any calendar year, the Police Department shall have the discretion to suspend police response. Should the Police Department, in it's sole discretion, choose to respond to a subsequent alarm condition at an alarm site that has had five or more false alarms within any permit year and determine that the subsequent alarm condition was false, the alarm user shall be assessed a civil penalty of four hundred dollars ($400).

    Police Department - False Alarm
  • If you are trying to cancel a response to your alarm or have questions concerning its activation, you must call your alarm company. Because the Police Department cannot verify who you are, we cannot cancel a response to your property without authorization from your alarm vendor.
    Police Department - False Alarm
  • For any questions concerning the City of Pueblo alarm code, including applicable charges, please contact the Alarm Administrator at 719-553-2520.

    Police Department - False Alarm

GIS

7
  • Currently, ESRI Explorer for ArcGIS and mobile City GIS resources can only be run on devices with the Apple® iOS® and Google® Android® operating systems. Note, the application is not available on tablets running a full version of Microsoft® Windows® or Mac® OS.
    GIS
  • Depending on your carrier and terms and conditions of your plan you may be charged for data usage when accessing mobile ready interactive City maps through ESRI Explorer for ArcGIS or when downloading PDF and or other files from the ‘City Maps’ portal. Please note, the City is not responsible for cellular service or data fees accrued by use of these resources.
    GIS
  • Print a PDF map document using Adobe® Acrobat Reader®. Under ‘Size and Handling’ print settings select ‘Fit’ and re-print. ‘Fit’ should re-size a large-format PDF to fit on your current paper size and print-settings.
    GIS
  • Errors may come from a variety of sources. Errors evident in gallery basemaps developed by ESRI are not correctable by the City of Pueblo. Errors evident in data layers may be reported via an e-mail to the GIS Division at gis@pueblo.us with the subject line reading: Error Report – [NAME OF MAP]. In the e-mail please describe which dataset may have an error, where, it is and include what attribute(s) may or may not be incorrect. Any verified error will be corrected with the next update to an application or data layer.
    GIS
  • Pueblo Regional Building Department verifies and issues addresses for most areas within Pueblo County and the City of Pueblo, Colorado. Please visit: Southern Colorado Building Department's website for more information.

    GIS
  • For information on property parcels and addresses please also visit the Pueblo County or contact the Pueblo County Assessor.

    GIS
  • For verification of a property’s given zone district or future land use district please contact the City of Pueblo's Planning and Community Development Department at (719) 553-2259.

    GIS

Public Works - Street Sweeping

5
  • Keeping the roadway in front of your house free from large objects and obstructions is the best way to assist street sweeping crews’ cleanup efforts.

    1. Remove large sticks and branches from the roadway in front of your house. They will clog and jam the sweepers operating system. Sweeper operators must avoid large piles of debris that can hide heavy objects, which can damage the sweeper.
    2. Properly trim your trees and shrubs so the sweeper can clean next to the curb. Trees should be trimmed twelve feet above the street and gutter to avoid damaging sweeping equipment.
    3. Remove grass or weeds that grow in the gutter. This will reduce debris in front of your house and will improve water runoff during rainstorms.
    4. Drivers and cyclists Should keep a safe distance between themselves and the sweeper at all times. Try to avoid maneuvering around the sweepers. Drivers should give street sweepers plenty of room and only pass when safe to do so.
    5. Always keep children and pets a safe distance from the sweepers. Do not ride, run or play near the sweepers.  
    Public Works - Street Sweeping
  • It is common that dump trucks will accompany sweepers due to the large amount of debris being collected. In order to be most efficient while sweeping, the street sweepers will dump into the trucks, so they do not need to drive to the waste stockpile area multiple times a day.

    Public Works - Street Sweeping
  • Most street sweeping is conducted between the hours of 7:00 a.m. and 3:30 p.m. Except for holidays and weekends. The Business/Night Route runs from 3:30 a.m. till 12:00 noon. Except for holidays and weekends.

    Public Works - Street Sweeping
  • If you see debris in the street creating an immediate hazard contact Public Works Department during normal business hours (Monday – Friday, 8:00am – 5:00pm)

    Public Works - Street Sweeping
  • Street sweepers are not designed to pick up large quantities of leaves. Large quantities of leaves will clog sweeper brooms, spreading leaves over a large area of the street.

    Public Works - Street Sweeping

Wastewater Town Halls FAQs

10
  • A water quality standards variance is a time limited designated use and condition (i.e., interim requirements) that is targeted to a specific pollutant(s), and/or waterbody segment(s) that highest attainable condition during the specified period. As such, a variance requires a public process, State, and EPA review and approval under the CWA 303(c). While the designated use and condition reflect what is ultimately attainable, the variance reflects the highest attainable condition for a specific timeframe and is therefore less stringent. Where the currently applicable designated use and condition are not being met, a water quality standards variance that reflects a less stringent, time limited designated use and condition allows the state and stakeholders additional time to implement adaptive management approaches to improve water quality, but still retain the currently applicable designated use as long term goal for the waterbody.

    Wastewater Town Halls FAQs
  • Water quality standards variances are useful to consider when there is a new or more stringent effluent limit if the City of Pueblo (City) can demonstrate that attaining the designated use and criterion is not feasible for the term of the variance but may be attainable in the longer term. The City’s variance is appropriate due to attaining the designated use and criterion is not feasible under the current conditions (e.g., water quality-based controls required to meet the numeric selenium and sulfate would result in substantial and widespread social and economic impact) but could be feasible should the circumstances related to the attainability determination change (e.g., development of less expensive pollution control technologies or change in the local economic conditions).

    Wastewater Town Halls FAQs
  • Selenium and sulfate are the two constituents that are covered by the variance.

    Wastewater Town Halls FAQs
  • The sources of selenium and sulfate are natural. The geology under the City contains large amounts of selenium and sulfate. This causes high selenium and sulfate concentrations in the groundwater that enter the Pueblo sewer system during precipitation events when the groundwater table is high.

    Wastewater Town Halls FAQs
  • The cost of treatment is about $200 million. The cost of treatment would cause the rates of the citizens of Pueblo to have very high bills and the treatment is still experimental.

    Wastewater Town Halls FAQs
  • The City has spent about $12 million to meet the variance requirements. The requirements in State of Colorado’s Code of Regulations, Regulation 32 for the City’s discharger specific variance are:

    Pueblo will be required to spend $10 million to implement a comprehensive source control, sampling, analysis, and optimization adaptive management program to reduce selenium and sulfate concentrations in the effluent as much as feasible and to ensure that the discharge does not contribute to any lowering of the currently attained ambient water quality.

    The City is continuing to work on completing the requirements.

    Wastewater Town Halls FAQs
  • The variance lasts for 10 years. The review this year in October is to review the progress the City of Pueblo has made in the last 5 years to control the amount of selenium and sulfate that enters the sewer system through infiltration of the ground water. The City of Pueblo has proposed that the current variance conditions be kept the same.

    Wastewater Town Halls FAQs
  • No, the discharge does not cause harm to the environment. The groundwater that infiltrates into the sanitary sewer system also flows into the Arkansas River. The wastewater plant removes about 50% of the selenium that comes into the plant, so the amount that is discharged is lower than what would naturally flow into the Arkansas River from the groundwater. The sulfate limit is based on how water tastes when used in a drinking water system.

    Wastewater Town Halls FAQs
  • No, the selenium and sulfate amounts that are discharged into the Arkansas River will not cause human health problems. The selenium standard is based aquatic life criteria, and the sulfate standard is based on water supply as sulfate causes issues with taste of the water. Studies have shown that the sulfate improves the tolerance for selenium in fish.

    Wastewater Town Halls FAQs
  • The Water Quality Control Commission will be reviewing whether the City of Pueblo has made progress in lowering the amount of selenium and sulfate in the discharge from the wastewater plant into the Arkansas River, and if the economic conditions have changed since 2018 when the discharger specific variance was adopted. The evaluation that was done for the hearing in October 2023 has shown a decrease in the amount of selenium coming into the treatment plant, so there is less going into the river. The economic conditions have not changed for the City of Pueblo since the variance was adopted in 2018.

    Wastewater Town Halls FAQs

Questions for Community Connect Participants

4
  • The Camera registry is a voluntary initiative that enables residents and business owners to register their security camera locations. By participating, you contribute significantly to enhancing the safety of your community. To add your camera's location to our registry map, simply fill out the camera registry form. If a crime occurs nearby that needs video evidence, an investigating officer will reach out to you via email to request the relevant footage. Camera Registry shares the location of private cameras with the RTCC, but does not provide access to the cameras.  See other Pillars for information on sharing access/integration options.

    Questions for Community Connect Participants
  • Access to the complete camera registry map within the Pueblo Police Department's jurisdiction is restricted to authorized(RTCC) users only.

    Questions for Community Connect Participants
  • Complete the camera registry removal form and your cameras will be removed from the registry

    Questions for Community Connect Participants
  • No. Your camera registry data is classified as protected non-public data, and is only accessible by authorized users of our system.

    Questions for Community Connect Participants

Brownfield

6
  • Brownfield services can help identify environmental issues on your property and develop plans to address them, unlocking the full potential for expanded use or redevelopment. By helping to address these issues, the program’s services help get sites shovel ready for reuse, increase property values, improve marketability, and may make your property eligible for further assistance and incentives. Ultimately, brownfield services pave the way for new opportunities and uses, benefiting both you and the surrounding community.

    Brownfield
  • Phase I environmental site assessments:
    The Phase I Environmental Site Assessment (ESA) uses existing information to help a community understand the property conditions by examining current and historical uses of the site and potential threats to human health or the environment.

    Phase II environmental site assessments:
    The Phase II Environmental Site Assessment (ESA) is recommended if the Phase I Environmental Site Assessment results reveal known or potential contamination found on the property, sometimes called recognized environmental conditions (RECs). An environmental professional develops a sampling plan to evaluate the potential presence of contamination from hazardous substances and petroleum on the property and determines the sources and exposures.

    • Asbestos and lead-based paint surveys
    • Remediation feasibility studies
    • Cleanup plans
    • Remediation engineer’s costs estimate

    Revitalization Planning
    A wide range of reuse planning activities can be conducted, including developing reuse concepts, conducting market studies, evaluating infrastructure needs to support redevelopment, and more. If there is a type of planning that will help unlock opportunities for brownfield site, it is likely eligible. Please contact us and we’ll work together to evaluate assistance opportunities.

    Brownfield
  • Priority will be given to sites that align with City and community goals and priorities for economic development, blight removal, and supporting community goals and benefitting reuses. Properties may be privately or publicly owned. The City will evaluate each site for eligibility prior to providing assistance.

    Brownfield
  • The answer is dependent upon the nature and extent of the contamination, but in many cases the property owner will be able to find state assistance in addressing the problem. Depending upon the present and future use of a property, contaminated property may not require further study or additional action.

    Brownfield
  • The assessment will not affect a property’s value. It will only establish the amount of contamination, if any. Uncertainty regarding a site’s history and the financial and legal risks of potential contamination may negatively affect property value. Information provided by an assessment can actually help make a property more marketable for sale.

    Brownfield
  •  Check this page for news and events or sign up to receive email updates. 
    Planning and Community Development
    211 E. D. St.
    Pueblo, CO 81003
    719-553-2259 (main)
    planninglanduse@pueblo.us

    Brownfield

Fire Department - Fire Inspections

1
  • The notification letter is a legitimate notification generated through our Compliance Program Partner, BRYCER.

    For more information, please see the full explanation from our BRYCER Compliance Explained.

    Fire Department - Fire Inspections

Lake & Orman Project

7
  • Construction is anticipated to begin and be completed during the summer of 2026. The City aims to have the intersection reopened by the start of the 2026-2027 school year.

    Lake & Orman Project
  • The project is funded through a $1,500,000 million Hazard Elimination Project grant through the US Department of Transportation Highway Safety Improvement Program.

    Lake & Orman Project
  • Roundabouts are often chosen because they improve traffic flow and reduce crashes resulting in serious injury or fatality. Their design naturally slows vehicles while keeping traffic moving, which helps prevent high speed collisions common at signalized intersections.

    Lake & Orman Project
  • Yes. Modern roundabouts are engineered to reduce conflict points and lower vehicle speeds, which significantly decreases the likelihood and severity of crashes—especially T bone and head on collisions.

    Lake & Orman Project
  • Pedestrians cross roundabouts one lane at a time using designated crosswalks set back from the circulating roadway. A pedestrian refuge area is provided on each leg of the roundabout to allow pedestrians to pause halfway across the roadway and observe traffic from the opposite direction. Slower vehicle speeds and pedestrian refuges improve safety and make crossing simpler.

    Lake & Orman Project
  • The Lake Avenue at Orman Avenue roundabout is designed with bicycle ramps for the on-street bicycle lanes. Bicycles have two options to navigate the roundabout. 1) Ride through the roundabout with traffic and follow the same rules as a vehicle. 2) Exit the bicycle lane at the roundabout via the bicycle ramp and transition onto the shared-use sidewalk. Use the shard-use sidewalk around the roundabout and cross the roadways following the same rules as a pedestrian.

    Lake & Orman Project
  • The Lake Avenue at Orman Avenue roundabout is designed for buses, fire trucks, and large vehicles. A "truck apron" (a raised, but drivable, area around the inner circle) will be constructed to accommodate large vehicles.

    Lake & Orman Project
Government Websites by CivicPlus®
Arrow Left Arrow Right
Slideshow Left Arrow Slideshow Right Arrow