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1. Is there a charge for false alarms?

There are civil penalties associated with a police response to burglar alarms that are determined to be false. The penalty schedule is:
• 1st False Alarm: No charge
•2nd False Alarm: $50
•3rd False Alarm: $100
•4th False Alarm: $150
•5th False Alarm: $200
•6th and All Subsequent Alarms: $400
•Response to nonresidential false Robbery Alarm: $200 each

After the 5th false alarm from any alarm site within any calendar year, the Police Department shall have the discretion to suspend police response. Should the Police Department, in it's sole discretion, choose to respond to a subsequent alarm condition at an alarm site that has had five or more false alarms within any permit year and determine that the subsequent alarm condition was false, the alarm user shall be assessed a civil penalty of four hundred dollars ($400).

2. Who do I call about my alarm going off?

If you are trying to cancel a response to your alarm or have questions concerning its activation, you must call your alarm company. Because the Police Department cannot verify who you are, we cannot cancel a response to your property without authorization from your alarm vendor.

3. Who do I contact if I have questions, concerns or disputes concerning the City of Pueblo alarm code and/or responses to my alarm?

For any questions concerning the City of Pueblo alarm code, including applicable charges, please contact the Alarm Administrator at 719-553-2520.