Remain calm and be prepared to answer a few questions. Remember, you are not delaying help by answering these questions. In fact, you are ensuring that you receive the help that you need.
Take the time to explain to your children when to dial 9-1-1 and when not to. Let them know that calling 9-1-1 for fun is not allowed. Also make sure that they know their address and phone number. Even though this information is provided on every 9-1-1 call, the 9-1-1 telecommunicators will still confirm that the information provided is correct to make sure that emergency crews are able to find you.
Do not call 9-1-1 for non-emergency situations, such as inconveniences (power outages, phone numbers, or directions). These calls tie up the 9-1-1 telecommunicators and could delay them from helping someone with a true emergency.