Directing Others to Services (DOTS) is a team of key Pueblo Fire Department personnel who work directly within our community to reduce the overuse and misuse of the 911 system. To accomplish this, the DOTS team actively promotes interagency partnerships to form a coalition with shared vision and integrated resources. Together with DOTS, the coalition then identifies emergency system super-users or misusers, who are eligible on a voluntary basis to become DOTS' clients. DOTS team members then assist clients in obtaining the right care, at the right place, and at the right time.

The Process

  • Members of the coalition will request the DOTS team to contact a potential client through a referral form, which can either be faxed or emailed to the Pueblo Fire Department.
  • The DOTS team will then make contact with referred clients, usually face-to-face, and identify their unique challenges or barriers (e.g. health care, transportation, food, etc.). After which, DOTS can provide education and/or connect them to necessary resources
  • Depending on client needs, DOTS can follow-up with clients to ensure continued progress by helping them navigate the systems of care they are needing.
  • Through periodic meetings, DOTS collaborates with the coalition on the successes and failures of integrated resources to identify gaps in care or areas of improvement.