Directing Others to Services (DOTS) is a team of key Pueblo Fire Department personnel who work directly within our community to reduce the overuse and misuse of the 911 system. To accomplish this, the DOTS team actively promotes interagency partnerships to form a coalition with shared vision and integrated resources. Together with DOTS, the coalition then identifies emergency system super-users or misusers, who are eligible on a voluntary basis to become DOTS' clients. DOTS team members then assist clients in obtaining the right care, at the right place, and at the right time.