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Take the time to explain to your children when to dial 9-1-1 and when not to. Let them know that calling 9-1-1 for fun is not allowed. Also make sure that they know their address and phone number. Even though this information is provided on every 9-1-1 call, the 9-1-1 telecommunicators will still confirm that the information provided is correct to make sure that emergency crews are able to find you.
Do not call 9-1-1 for non-emergency situations, such as inconveniences (power outages, phone numbers, or directions). These calls tie up the 9-1-1 telecommunicators and could delay them from helping someone with a true emergency.
Currently, 9-1-1 systems in Colorado are not yet designed to handle text messages, multimedia messages, or streaming video, all of which could be very helpful to first responders. However, before moving to the new Pueblo Municipal Justice Center in April 2010, the City of Pueblo upgraded their 9-1-1 system to the state-of-the-art Viper System. When network technology and Colorado legislation allows, the Pueblo 9-1-1 Communications Center will be able to receive 9-1-1 calls via text message.