PUEBLO—The City of Pueblo was recognized in the category of Overall City Government Experience as a finalist with the Center for Digital Government (CDG) with the seventh annual Government Experience Awards. The Information Technology Department was recognized for the work of digital equity, experience, enhanced accessibility and mobility features and collaborative effort within the community.
“The IT Department understands our online or mobile services and programs are an essential communication channel, and we continually design, implement and improve our services to ensure we provide equal and inclusive accessibility for all of our citizens,” said Director of Information Technology for the City of Pueblo Lori Pinz.
The Virtual GovX Summit and Government Experience Awards took place on Sept. 19. The GovX Summit is the premiere Center for Digital Government annual event that showcases and recognizes the latest trends, best practices and ideas around the evolving experience of government. The City of Pueblo was included as a finalist with the City of Fairfield, CA; City of Irvine, CA; City of Mesa, AZ; City of San Diego, CA for the award in Overall City Government Experience.
“With citizen and employee expectations continually evolving, government agencies are leveraging new technologies and processes to drive innovation through their digital experiences,” said Dustin Haisler, Chief Strategy and Innovation Officer, Center for Digital Government. “The leading government experiences have retained a human-centric approach to service delivery, incorporating digital equity, accessibility and inclusion into all of their experiences.”
This year's winners have redesigned websites and simplified services with Single Sign-On, cloud-based platforms, enhanced accessibility and mobility features, and one-stop portals. Winners used mobile apps, dashboards, chatbots, and digital service analytics to improve constituent experience in many areas including e-pay, housing, homeless solutions, licensing/certification, property management, public health, real-time crime centers and the transparency of government information.
Thirty-nine Government Experience Project Awards were presented in five categories including city, county, state, federal government and special districts. Other categories included the following award winners below.
Overall State Government Experience Winners:
1st Place – State of Utah
2nd Place – State of Mississippi
3rd Place – State of Indiana
4th Place – State of Arkansas
5th Place – Commonwealth of Virginia
State of Maine, State of Michigan State of Oklahoma, State of Oregon, State of Vermont
Overall County Government Experience Winners:
1st Place – Stafford County, VA
2nd Place – King County, WA
3rd Place – Saint Louis County, MO
4th Place – County of San Diego, CA
5th Place – Dutchess County, NY
5th Place – Prince William County, VA
Albemarle County, VA; County of Davidson, NC; Durham County, NC; New Castle County, DE; Orange County, FL; Palm Beach County, FL
Overall City Government Experience Winners:
1st Place – City of Coral Gables, FL
2nd Place – City of El Paso, TX
3rd Place – City of Bellevue, WA
4th Place – City of Riverside, CA
5th Place – City of Seattle, WA
City of Fairfield, CA, City of Irvine, CA; City of Mesa, AZ; City of Pueblo, CO; City of San Diego, CA
About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media, data and events company focused exclusively on state and local government and education.