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Civil Service

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1. How do I apply for a City job?

All permanent City civil service jobs are filled from eligibility lists that are established by competitive examinations. A recruitment is opened when a vacancy exists or is anticipated. Applications for examination are accepted only when a recruitment is open.

2. What if I am looking for a temporary or part-time job?

Persons interested in temporary or part-time employment with the City of Pueblo can inquire with the Human Resources Department of the City, located on the lower level of City Hall.

3. How do I know when the City is accepting applications?

When a recruitment is open it will be announced on the City's employment website, in the Pueblo Chieftain (Sunday edition), the City's IRIS System under Job Line at (719) 545-4747 (using access code #284), and on our bulletin board in the lower level of City Hall. In addition, local agencies and the Colorado Work Force Center will also receive copies of these announcements.

4. If I file an application, does this make me eligible for different examinations?

Applications become a part of the official record of each examination. You must submit a new application for each examination you wish to take. It is a good idea to make a copy of your application for your records. This will save time and effort if you wish to apply again.

5. Do I have to submit any other papers along with my application?

Many City jobs require a valid driver's license. You may need to submit a copy of this license. If the job announcement specifies education requirements, you must submit a copy of your high school diploma or GED certificate and possibly copies of your college transcripts and/or college degree. If special licenses are required, copies of these must also be submitted with your application. If claiming veteran's preference, you should submit a copy of Form DD-214. Occasionally, a supplemental application is also required and will be included with the other application materials.

When you are looking for a job it is always a good idea to have these documents available, since many employers require them.

6. How are the job specifications determined?

Job specifications are established by Human Resources and the affected department based upon careful study of the requirements of the job. All City job specifications are approved by the city manager.

7. Are job requirements ever waived?

If an examination announcement does not produce enough qualified applicants, certain requirements may be waived. The revised requirements will be announced to the public. Job requirements may not be waived for individual applicants.

8. Who decides whether an applicant is accepted for an examination?

The Civil Service Commission is the sole judge of the qualifications of applicants for admission to an examination. The commission reviews all applications.

Two or three weeks after the application deadline date, a notice is sent telling applicants whether their application has been accepted or rejected and why.

9. What is the best way to assure that my application will be accepted?

Applications should be filled out clearly and completely. Close attention should be paid to the job announcement. Describe related training and experience carefully. Your application is your means of communicating your qualifications.

10. What are some of the reasons for rejection of my application?

The most frequent reason for rejection is that the applicant lacks the required experience or education as designated on the job announcement. Sometimes a person has the experience but does not describe it clearly so that he or she can be given credit for it. Other reasons include an incomplete application or giving false information, not accounting for gaps in a person's employment history, or not submitting the proper documentation.

11. If I have a police record, does that make me ineligible for employment with the City of Pueblo?

Not necessarily. The application requires that you report all convictions of any offense against the law. Police record checks are made on candidates. In determining whether an application should be rejected because of convictions, the Civil Service Commission will consider the nature of the offense, when it occurred, and similar factors. If you do not report a conviction and it is picked up on the police record check, your application may be rejected for falsification.

12. If my application is rejected, do I have any right of appeal?

If your application is rejected, you may appeal the action within the time specified on the written notice you receive. A letter of appeal should be addressed to the Civil Service Commission stating why you believe your application should be accepted. The commission will review your appeal. They may either approve your appeal or let the rejection stand. If they feel that more information is needed, they may grant a hearing.

13. If my application is rejected, does that mean that I can't apply for other civil service examinations?

Each application you submit for different examinations is considered separately. A previous rejection would not work against you unless it was for a serious or continuing cause.

14. What happens if my application is approved?

If your application is approved, you will receive a written notice, which will include specific information regarding the examination to be given. If you have a mental or physical impairment, which requires special accommodations for testing, it is your responsibility to notify the Civil Service Commission in a reasonable amount of time before the test date. The commission will then review such a request on its individual merit.

15. After I take the Civil Service Exam, am I eligible for federal, state, and county jobs?

The City's Civil Service exams are given for City jobs. Federal, state, and county governments are under separate personnel systems.

16. What types of exams are given?

All Civil Service exams are related to the specific job. Most Civil Service exams are written. There are three general types. If prior experience is required, a job content exam is often used. For example, if a job requires two years of experience in electrical work, questions about electricity would be on the exam. A few jobs require no experience because you receive training on the job. For this type of job, an aptitude test may be appropriate. An aptitude test measures your ability to learn a particular type of work. Another type of test used is the Training and Experience (T&E) Evaluation. This test provides a scored evaluation of your education and experience. Therefore, it is necessary that your application be filled out clearly and completely. Describe related training and experience carefully because that is how your score is determined.

For some specialized jobs, you would go before an oral examination board, made up of persons who are experts in that field. When appropriate, a performance test may be used. Police and Fire Department candidates also take a physical agility exam.

17. What happens after I take the examination?

After the final examination, the names of all who pass are placed on an eligibility list in the order of the score they received. Any vacancies in that type of job must be filled from that eligibility list. Ordinarily, an eligibility list remains active for two years, or until depleted (all names used), whichever occurs first. This does not necessarily mean that a test for a particular job type is given every two years.

For many of the City's jobs, tests are given on an as-needed basis. If your name is placed on an eligibility list, it is very important that you keep your address and phone number current with the Civil Service Commission office. Failure to do so could result in you missing a job opportunity and your name may be removed from the eligibility list if you cannot be contacted.

18. So if I pass the exam, does that mean that I get a job?

If you pass a Civil Service exam that does not necessarily mean that you will get a job. In general, there are many more people on the eligibility lists than there are job vacancies. Whether you are called for an interview depends upon several factors, primarily the number of vacancies and your position on the list. When there is a vacancy to fill, the Civil Service Commission will certify your name to the Human Resources Department in accordance with the City Ordinances. You will then be contacted regarding an interview.

19. If I am offered a City job, are there any other conditions that I must meet before I can begin work?

All candidates must pass a medical exam conducted by the City's physician. A drug screen and Colorado Bureau of Investigation record check are also required. Before appointment as a police patrol officer, a candidate must undergo an in-depth background investigation, a polygraph exam, and psychological evaluation.

20. Does the City of Pueblo have a quota system?

The City of Pueblo does not have a quota system for minorities and women. Under the laws of the City, discrimination and favoritism are both prohibited. The City particularly encourages applications from women, minorities, and persons with disabilities. Special consideration is not given to persons who submit a recommendation from someone in City government. Eligibility for appointment to a City job is based on the individual's position on the eligibility list and also the individual's performance during the job interview.

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Finance

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1. What is the City's Tax Exempt Number?

The City of Pueblo's Tax Exempt Number is 98-03305.

2. What is the City's Employer Identification Number (EIN)?

The City of Pueblo's Employer Identification Number (EIN) is 84-6000615.

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Finance - Sales Tax

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1. Who is required to obtain a business license with the City of Pueblo?

Anyone conducting any type of business or making deliveries within the City limits of Pueblo is required to obtain a license. Refer to Title 9, Section 9-1-2 and Title 14, Section 14-4-81 of City of Pueblo Ordinances.

2. How much does a business license cost?

There is a base fee of $50 for a business license. Depending on the type of business being conducted, there may be additional fees and requirements involved. You can refer to Title 9 - Licenses and Permits or contact our office at (719) 553-2625 for specifics.

3. Why am I required to obtain a business license when I do not sell anything?

There are two basic types of business licenses: a Sales / Use Tax License and a Use Tax License. A Sales / Use Tax License is for businesses that sell and possibly also provide a service. A Use Tax License is for service type businesses only (i.e., contractors, doctors, attorneys, lawn service, and accountants).

4. What is the City sales and use tax rate?

The sales and use tax rate is 3.5%. The total tax rate for Pueblo is 7.4%. The breakdown consists of 3.5% for the City tax, 2.9% for the state tax, and 1% for the county tax.

5. What is use tax?

There is a 3.5% use tax imposed on purchases made outside the City limits of Pueblo for use, storage, or consumption in the City of Pueblo. Refer to Title 14, Section 14-4-63 of the Pueblo City Ordinances for additional information.

6. Am I still required to file a return even if no tax is due?

Yes, you must file a return even if there is zero to report.

7. Do I need to notify your office if my business closed?

Yes, we need written notification that your business has closed.

8. Do I need to have a separate license for each business location?

Yes, each business location must obtain a separate license.

9. Do I need to notify your office if my business name or address changes?

Yes, any type of change requires an update application being completed. Inspections may also be required for an address change.

10. If my business goes through a change of ownership, can the new owner operate with my license?

No, business licenses are not transferable. The new owner must go through the licensing process.

11. Is a state tax-exempt license sufficient for both state and city tax?

No, an organization must present both a state and city tax-exempt license.

12. I am a contractor doing a job for an exempt organization. Am I still required to pay sales tax?

Yes, all construction materials purchased or used within the City are taxable. There are no jobs that are exempt from sales and/or use tax. Construction contractors and/or subcontractors who perform a construction contract for a charitable or religious organization are considered to be the end user of all tangible personal property used or consumed and thus subject to sales and use tax.

If the 3.5% City of Pueblo sales tax has not been paid, a 3.5% use tax is due. For more information, refer to the City of Pueblo Tax Guide.

13. I would like to set up as a temporary street vendor. Do I need to obtain a license?

Yes, in addition to a temporary use permit, you must obtain a sales tax license, a peddlers permit, and may need to go through inspections. Please contact the Finance Department at (719) 553-2659 for specific requirements.

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Finance - Sales Tax - PIF

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1. When is the PIF due?

The PIF is due by the 20th day of the month following the preceding calendar month, unless the 20th falls on a holiday or a weekend. If the 20th falls on a holiday or weekend, the PIF Schedule (the form on which the PIF fees are reported) and PIF fees are due the next business day.

2. Is a postmark of the 20th acceptable as proof of a timely filing?

No, the postmark is not acceptable as proof of a timely filing. All PIF Schedules must be received by the City of Pueblo, Sales Tax Division no later than 5:00 p.m. on the due date. Schedules may be dropped off at the City of Pueblo Sales Tax Division, #1 City Hall Place, Pueblo, Colorado 81003.

3. What happens if I don't file on time?

The City of Pueblo will notify the North Gateway Number 1 Public Improvement Corporation of the status of all PIF filings. Failure to file the PIF Schedule may constitute a violation of your lease or real estate agreement and could result in accrued interest, penalties, collection costs and/or legal fees.

4. How does the PIF relate to sales tax?

If the sale is subject to sales tax, both the cost of the item and/or service plus the PIF are subject to sales tax.

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Fire Department

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1. How do I report non-emergencies?

The Pueblo Fire Department has jurisdiction over incidents that occur within the City limits. You may report non-emergencies by calling the Fire Department Communication Center at (719) 553-2502.

2. How do I obtain a copy of a fire report?

Fire reports are usually available within three working days of the fire. Reports may be picked up at the Fire Department Administration Office located at 1551 Bonforte Boulevard. Hours of operation are 8:00 am to 5:00 pm, Monday through Friday. Please call (719) 553-2830 prior to coming to the office to make sure that the report is ready to be released. It would be helpful if you had the following information prior to calling:

• Address of fire / incident
• Date of fire / incident
• Time of fire / incident

3. How do I obtain a copy of a medical report?

Medical reports are available within three working days of the incident. Medical reports are available only to the patient. Proper identification must be provided at the main desk of the Fire Department Administration Office located at 1551 Bonforte Boulevard. Hours of operation are 8:00 am to 5:00 pm, Monday through Friday. You may also contact the Administration Office at (719) 553-2830.

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Fleet Maintenance

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1. Does the City of Pueblo sell vehicles and equipment that are retired from service?

Yes. If there are any surplus items being sold, they can be viewed and bid on by going to the Public Surplus website.

2. How can my business bid on vehicle and equipment purchases being planned by the City of Pueblo?

The City of Pueblo is now with Rocky Mountain E-Purchasing. You can visit the City of Pueblo Purchasing Department webpage for additional information.

3. How do I find out if there is an employment opportunity in Fleet Maintenance?

Please visit our employment opportunities page to find position announcements for all City positions.

4. Is there a procedure for my business to follow to sell products or services to the City of Pueblo?

Yes. The City requires that your business register with the Purchasing Department to become a vendor. The forms to fill out can be found by going to the Purchasing Department webpage. The two forms that need to be completed are the Vendor Application and the W-9 Form.

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Human Resources

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1. How do I become a City employee?

Please review our application / selection process to access specific information about how to become a City employee.

2. When is the next application cycle for police patrol officers?

We normally take applications once per year for police patrol officers. You can sign up to receive automatic notifications via email by completing our online Job Interest Notification Form.

3. When is the next application cycle for firefighters?

There is a strong possibility that we will take applications in the summer of 2012. You can sign up to receive automatic notifications via email by completing our online Job Interest Notification Form.

4. What type of benefits do City employees enjoy?

Please review our employee benefits section to learn about the various types of benefits City employees receive.

5. How do I get information about LEAP, food stamps, Medicare, and other similar programs?

The City’s Human Resources Department is often contacted about issues that are handled by other agencies. Here are some offices which might be able to help. These include:

• Commodities: (719) 583-6199


• Health and Human Services: 2-1-1 or (719) 583-6611 for landline callers / (800) 762-6169 for cell phone callers


• Health Department (copy of birth certificate): (719) 583-4300


• Human Relations Commission: (719) 542-0112


• Social Security (replacement social security card and/or Medicare): (719) 545-9248


• Social Services (food stamps, LEAP, and/or Medicaid): (719) 583-6160


• Soup kitchen: (719) 545-6540

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Law Department

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1. Does the City Attorney represent the citizens of the City?

The City Attorney's office provides legal counsel to the City Council, City Manager and City departments, not the citizens of the City on an individual basis.

2. Who do I contact concerning a Municipal Court matter?

The first step would be to contact Municipal Court, who can then, if necessary, direct you to a Municipal Court prosecutor.

3. Who do I contact when I have questions about the status of a police matter that has already been reported, or a charge against me?

Contact the police department directly.

4. Who can I call if I need legal advice that doesn't relate to a City matter or City property?

Individuals have several options; they may contact a private attorney, Pueblo Legal Aid, the Public Defender's office, or the District Attorney.

5. Who do I contact if I have a complaint related to the City?

Citizens should contact the appropriate City department to make their complaints.

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Parks & Recreation - Aquatics

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1. Do you offer scholarships for your swim programs?

Yes. You may visit Pueblo Parks online to find information or call (719) 553-2790.

2. How do I know what swimming level is right for my child?

If your child was enrolled in the previous session, consult either the progression list posted at the pool or ask the front desk staff. If your child was not enrolled last session please refer to the swimming program descriptions document, which has descriptions for every class. If you still have questions, please contact the Aquatic Division at (719) 553-2790.

3. What if the class I want is full?

If the class you want is full you can look at our class schedule and see if another time can work. You are also encouraged to place your child on a wait list. Once on the wait list, the Aquatic Division will contact you should a spot become available.

4. Can I register for more than one swim class?

You can register for one class per session. There will be specific registration dates for each swim lesson session.

5. Do I need to get in the water with my child?

Parents and guardians need only get in the water for our Moms and Tots class. Remember, there must be one adult per child in these classes. Please keep this in mind if you are registering siblings.

6. Do I need to stay on deck while class is in progress?

Parents and guardians are encouraged to remain on deck to watch their children during the first and last days of the session. For the remainder of the session, we ask that the deck remain clear unless otherwise indicated.

7. Can I request my child be with a friend or family member for their lesson?

For times when we have multiple classes of the same levels (Level 1, Level 2, and so on), classes are divided by alphabetical order. Children with the same last name will automatically be put in the same class. While specific requests are accepted, due to our high volume of swimmers – over 650 – we can not guarantee that everyone will swim in the same class.

8. Can I request my child be in a specific instructor’s class?

While specific requests are accepted, we can not guarantee that your child will be with a specific instructor. This is because our instructor schedule changes from session to session for two reasons:

• Our instructors’ availability changes frequently


• It’s the Parks and Recreation’s philosophy a child’s development is enhanced by exposure to different teaching styles

Private swim lessons with specific instructors may be available.

9. How can I schedule a private lesson?

To schedule a private swim lesson please visit our Pueblo Parks website. Complete and submit the online private lesson request. If a swim instructor is available to meet your request, one will contact you within a week. If you do not hear from an instructor within that time frame, please contact the Aquatic Division at (719) 553-2790.

10. During what times of the day can private lessons be scheduled?

Private lessons may be scheduled during any family / open swim times. There are also some times during the day when a single lap lane is reserved for private lessons.

11. Is it okay to wear shorts and a T-shirt or are swim suits required?

It is required you wear a swim suit, but if you need to wear water shorts and a T-shirt over the bathing suit it is acceptable. Cutoff jeans are not allowed.

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Planning & Community Services

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1. Where can I obtain zoning information for Pueblo County?

Contact the Pueblo County Planning and Development Department at www.pueblo.org or (719) 583-6100.

2. What are your sign-off hours for permits and applications?

Monday - 8:00 a.m. to 5:00,
Wednesday - 1:00 p.m. to 5:00 p.m.,
Friday - 8:00 a.m.to 5:00 p.m. p.m.

3. What is the zone district for my property?

The zone district for your property can be accessed through the Pueblo County Assessor's website at www.pueblo.org

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Police Department - 9-1-1 Communications Center

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1. Does your 9-1-1 Communications Center have the ability to assist someone who doesn't speak English?

Yes. The Pueblo 9-1-1 Communications Center utilizes Language Line Translation Service to translate 9-1-1 calls from non-English speaking callers. Language Line is capable of translating over 170 spoken languages from all over the world. With the touch of a single button, the 9-1-1 telecommunicator connects the caller with this service and remains on the line, taking the information as the translator mediates the call. The use of this service saves a great deal of time and assures that the most accurate information possible is obtained from the caller.

2. In an emergency, what can I do to assist 9-1-1 in getting me the help I need?

Remain calm and be prepared to answer a few questions. Remember, you are not delaying help by answering these questions. In fact, you are ensuring that you receive the help that you need.

Take the time to explain to your children when to dial 9-1-1 and when not to. Let them know that calling 9-1-1 for fun is not allowed. Also make sure that they know their address and phone number. Even though this information is provided on every 9-1-1 call, the 9-1-1 telecommunicators will still confirm that the information provided is correct to make sure that emergency crews are able to find you.

Do not call 9-1-1 for non-emergency situations, such as inconveniences (power outages, phone numbers, or directions). These calls tie up the 9-1-1 telecommunicators and could delay them from helping someone with a true emergency.

3. Can I text 9-1-1 during an emergency?

Not yet. However, in a bid to bring the life-saving emergency service 9-1-1 into the 21st century, the Federal Communications Commission (FCC) is looking at letting citizens report crimes through text messages and even stream video from their mobile phones to emergency centers.

Currently, 9-1-1 systems in Colorado are not yet designed to handle text messages, multimedia messages, or streaming video, all of which could be very helpful to first responders. However, before moving to the new Pueblo Municipal Justice Center in April 2010, the City of Pueblo upgraded their 9-1-1 system to the state-of-the-art Viper System. When network technology and Colorado legislation allows, the Pueblo 9-1-1 Communications Center will be able to receive 9-1-1 calls via text message.

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Police Department - Code Enforcement

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1. Do I have to maintain the alley behind my home?

You are responsible for your property, including all curbs and half of the alley.

2. How tall must weeds be on my property to be in violation of City code?

Any weeds over 10 inches in height violate City ordinance.

3. What is the next step if a property owner does not clean up the property?

First, an Order to Correct is posted on the property. The property owner then has 10 days to get the property cleaned. If the property isn’t cleaned up then, the Code Enforcement Cleanup Crew will abate the property, and a lien will be placed against the property.

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Police Department - Property & Evidence Section

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1. When are Property and Evidence personnel available to help me?

Property and Evidence technicians are normally available either by phone or in the office from 8:00 am to 3:00 pm, Monday through Friday (except for legal holidays).

2. What should I do if my property is lost or stolen?

If your property is lost or stolen, you should file a report as soon as possible by calling the Police Department dispatch at (719) 553-5202 or making a report at the Complaint Desk in the front lobby of the Pueblo Justice Center at 200 South Main Street.

If you have a record of the serial number on the item or if you have applied you own number, include that in the report. Items lost or stolen that are reported with their serial numbers stand a far better chance of being returned to their owners. An owner has 90 days to claim their property. If you have lost some property and would like to see if it has been turned in, you may contact us by phone.

3. When can I claim my property that was taken for safekeeping?

Owners must pick up any safekeeping and/or personal property items within 90 days. If you need more time, call or write to request an extension at:
200 S. Main St.
Pueblo, CO 81003
Ph: (719) 553-2543

Unclaimed items will be disposed of or possibly go to a charitable organization.

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Police Department - Records Section

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1. What are the hours of operation for the Records Division?

The Police Department lobby doors open at 7:00 am and close at 7:00 pm every day of the year. The Records Division is open from 7:00 am through 4:30 pm, Monday through Friday. Fingerprinting is available from 7:00 am through 3:30 pm, Monday through Friday, and by appointment.

2. How do I contact the Records Division?

• Records: (719) 553-2554
• Fingerprints: (719) 553-2459
• Switchboard: (719) 553-2498 or (719) 553-2538
• Fx: (719) 553-2552
• Email

3. What is a background check and how do I get one?

Background checks include a history of all contact with the Pueblo Police Department, as well as a list of arrests and/or citations through the Pueblo Police Department. A background check costs $10 and requires a form of valid identification.

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Public Works - Engineering Division

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1. Who's responsible for maintaining sidewalks?

Per City ordinance, the adjacent property owner is responsible for keeping the sidewalk in good order and repair.

2. Can a property owner obtain a concrete permit to construct sidewalks and driveways within the public right of way adjacent to their property?

Concrete permits are issued by the Department of Public Works, located at 211 East D Street. A permit is required any time concrete work is being done in the City right of way. A homeowner may pull a permit to install or replace the sidewalk adjacent to their property. However, only a licensed contractor can pull a permit to install or replace a curb or gutter. Permit fees are as follows:

• Sidewalk: $25
• Curb or gutter less than 20 lateral feet: $25
• Curb or gutter greater than 20 lateral feet: $1.25 per lateral foot
• Drive apron: $25

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Public Works - Stormwater Utility Division

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1. Why does my water bill include a City stormwater fee?

The City of Pueblo Stormwater Utility Division piggybacks the Board of Water Works billing, as does the wastewater utility. This was done to consolidate billing and thereby reduce the costs.

2. How is my billing rate determined?

The billing rate is based on the total amount of impervious surface on a given property (i.e., rooftops, driveways, sidewalks, or other similar structure). Residential customers have a set billing structure. These properties with less than 2,000 square feet of impervious surface are billed $2. Those with between 2,000-4,000 square feet are billed $3.50, and those over 4,000 square feet are billed $6.25. Commercial and multi-family properties are billed $1.22 per 1,000 square feet.

3. Why am I paying more then my neighbor when our homes are the same size?

The stormwater fee is based on the total impervious surface (i.e., rooftops, driveways, sidewalks, or other similar structures). Although the homes may be similar in size, you may have more driveway area, sidewalks, or additional structures.

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Public Works - Transportation Division

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1. I'm interested in finding out more about the I-25 Project. Who should I contact?

The Colorado Department of Transportation (CDOT) is the entity in charge of the project. The project manager is David Miller. CDOT can be reached at (719) 546-5400.

2. I'm disabled and need a handicap parking sign posted outside my house. Who should I contact?

The City of Pueblo's Transportation Division addresses the issue of installing handicapped parking signs for citizens. However, we do require that the driver of the vehicle have a permit for handicap parking, have a valid driver's license, and the property has no driveway or other off-street parking. Please contact the City of Pueblo's Transportation Division at (719) 553-2722.

3. The streetlight in my neighborhood is out (or going on and off). I would like to contact someone to get the light repaired.

Aquila is the service provider hired by the City of Pueblo to maintain and repair the streetlights. Please call the City of Pueblo's Transportation Division at (719) 553-2722 to report a problem.

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Purchasing

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1. Do you take online bids?

We only take online bids for certain purchases that are not related to construction or professional services. The majority of bids are posted to the RMEP System. However, a listing of all projects that are being bid can be found on our bids and RFPs page.

2. How do I tell who was awarded a bid?

Reports that show a considerable amount of information will be posted for all bids that have been awarded on the Pending and Awarded Projects page. The information is updated on a regular basis. If the information regarding a project award is not available, please send an email to the Purchasing Department.

3. How long after a bid opening are projects awarded?

Final award is made after the bid, request for proposal (RFP), or request for qualifications (RFQ) submittals are evaluated. On construction contracts, final award is made after City Council has approved the contract. Vendors are sent notification of the award process and timeline. The award process can take anywhere from five to 60 days from the bid opening date, depending on the complexity of the award.